Telesales Manager will be responsible for supervising the telesales representatives in persuading the customers or individuals to buy the products and services and is accountable for recruiting, leading and mentoring an inbound and outbound call centre. The position requires a comprehensive understanding of the very basic management skills.
To create a process-impelled workflow for telesales and needs to follow-up and qualification.
To develop call scripts for telesales Representatives’ use with lead generation and qualification timely.
To create team compensation structure and performance metrics perfectly for presenting to the seniors.
He or she has to try for increasing the client base so has to supervise telemarketers in persuading the customers to buy the organization’s products and services.
He or she has to interface closely with sales and marketing department as well to ensure alignment.
It will be the duty to use data driven examines to optimize telesales and telemarketing operations.
Will need to maintain the follow-up procedures and laws to new clients correctly and initiating them under minimal supervision.
Maintain accurate detailed and applicable contact data in the database.
Have to work for increasing the sales such as calling sales prospect individuals in target industries for qualifying leads and setting up appointments for sales force directly.
Develop, train, and manage telesales or telemarketing teams for technology or software organizations.
The skills and specifications required includes:
Should have the ability to handle effectively multiple projects at one time.
Have the ability to prioritize work as well as meet tight deadlines in a strict atmosphere.
Should have a thorough and deep technical acumen and knowledge of client’s product.
Required knowledge of computer and expert in Microsoft Office (Excel, Word, and PowerPoint).
Have the ability to be an excellent leader so as to train others in telesales or telemarketing function.
Education and Qualifications
The basic degree required to do the job is a Bachelor’s degree in a business discipline from an accredited institution.
Past working experience in telemarketing activities