We are a company that offers external sales solutions and are contracted to source for Media Sales on behalf of our client both for TV and Radio and doing looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
You should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. And have a background in customer service and knowledge of our industry. Your goal will be to help in safeguarding revenue and retain customers.
Building long-term relationships with key clients.
Addressing customer concerns and complaints.
Creating sales plans to generate revenue.
Build relationships with key employees among customers
Create plans to address clients’ business needs
Advise clients on creating profitable processes
Schedule regular meetings with customers to ensure they are satisfied
Act as point of contact for complaints and escalate issues as appropriate
Help sales team up-sell or cross-sell services and products
Ensure both the company and clients adhere to contract terms
Study competition to find new ways to retain customers
Set sales and revenue targets and work diligently to meet them
Collaborate with internal teams (e.g. sales, senior management) to address customers’ needs
Proven experience as a Client Relations Manager.
Proven track record of meeting and exceeding targets
Background in customer service; industry knowledge is a plus
Experience tracking relevant KPIs (e.g. customer satisfaction)
Proficient in MS Office, with working knowledge of CRM platforms.
A customer-oriented attitude
Excellent communication and negotiation skills
Ability to work well with a team
BSc/BA in Business Administration, Marketing or a related field.